Return Policy

If you are not happy with your purchase, you can return most items for a refund within 60 days of purchase as long as it is still in “sellable condition.” Merchandise must be in original purchase condition to be eligible for a refund. This means the item should:

• be unworn (aside from trying it on)
• tagged with the original product tag
• unwashed
• devoid of any stains, scuffs, tears, or mysterious smells
• needs to be in its original packaging
• shoeboxes need to be in original & sellable condition 
• shipped back to us in a manner that does not deform or damage the product(s)

Per our return policy we do not cover the cost of return shipping. This includes requests to refund shipping costs paid by customers. When filing a return, the return shipping label cost will be deducted from the return refund amount.

Refunds are only given in the original form of payment (including debit cards & gift cards).  For in-store pickups, the return policy deadline begins on the date you purchase, not when you pick up. 

Please contact us at [email protected] with any questions or possible issues with your order in advance.  

Bogg Bag Return Policy

We are unable to accept Bogg Bag returns when:

• Bags are sent back to us with the same size bag shipped inside each other
• Handles not stored in a down, untwisted position
• Missing original product tag
• Missing clear insert bags
• Have marks, scuffs, or an appearance of being used
  
• Purchased during the limited-time Discontinued Bogg Bag color sale

In accordance with our return policy, we are unable to provide prepaid shipping labels and/or cover the cost of your return. Colors may appear different from the photos online due to lighting and background differences. The size of each bag is on each product description. We encourage customers to review this information before purchasing to avoid paying return shipping costs due to ordering the wrong size.

Please be aware that Original Bogg Bags are large and considered an oversized item by USPS and UPS. Return shipping costs for one Original Bogg Bag can be $20 or more, depending on the sender's shipping location, shipping carrier, and the number of bags being returned.

Sunglass Return Policy

There is a 30-day return policy on all sunglass purchases made online. Returned frames must be in sellable condition and in the original case and box (sellable condition is the exact condition you received the item).

In-Store Returns

If you purchased an item in our retail store location and would like to ship back for a return, please contact our Customer Support team at [email protected]. In-Store returns do not go through our online return process below.

How To Request a Return

To request an online order return, please click  here to go to our online returns portal.

1. Must include three images for the return request.

• • One to two images of the product returning
  • One of our Eagle Eye Outfitters tag
  • If requesting to return shoes, must include an image of the bottom of the shoes and the shoe box

2. Provide a reason for the return

3. If you feel your item has arrived damaged:

• • Please contact [email protected]
  • For Route Package Protection orders, you can file a claim

4. Once Eagle Eye Outfitters receives your return request, we will review (Monday – Friday during business hours) and approve or deny based on our return policy.

5. If the return request is approved.

• • A return label will be sent via an email and QR Code
  • Per our return policy, return postage is not prepaid, and Eagle Eye Outfitters is not responsible for the return shipping costs. Return Shipping Label costs will be deducted from the return amount.
  • Return must be shipped back to Eagle Eye Outfitters in 14 days using the paid return shipping label.
  • Once Eagle Eye Outfitters receives the return, we will inspect and issue a refund for the returned product(s), plus any applicable tax, on the original form of payment.
  • Returns are typically processed within 2-4 business days upon receiving your package, Monday – Friday.
  • Refunds are only given in the original form of payment (including debit cards & gift cards). You will receive an email when your refund has been issued. It can take up to 3-5 business days for the refund to fully be posted to your account.
    • The cost of the return shipping label will be deducted from the return amount.
    • Shipping charges are not refundable for any reason on returns.

6. If the return request is denied.

• • An email will be sent with the reason for the denied return request.
  • If you feel the denied reason is incorrect, a new return request may be filed.
  • Eagle Eye Outfitters has the right to refuse a return per our return policy listed above.

Shipping Back Your Return

1. Double check our return policy to ensure what you are shipping back qualifies for a return, per our return policy.

2. Our packaging is reusable! Feel free to return the product in the same package we used to send it to you.

3. We need the original shoe box back in its original condition. If you’re returning a pair of shoes or boots, please don’t treat the shoe box as the shipping box. Please ship it in another box before you return it. Shipping shoes back in a poly bag could result in damage to the shoebox which we would not be able to accept the return once damaged. If you fail to follow these directions, we will not be able to accept the return and won’t issue a refund. The shoe box needs to be in its original, sellable condition.

4. Use the QR code emailed to you upon Return Request Approval, and take the return package to the appropriate shipping provider.

FINAL SALE ITEMS

• All headwear and headgear
• BOGO Sales
• $10, $20, $30, $40, $50 Sale Items
  
• Swimwear
• Undergarments
• Socks
• Face Masks
• Gift Cards (They will also not be replaced if lost, stolen, or used without authorization.)
• ALL SALES ARE FINAL WHEN ITEM(S) ARE PURCHASED AT 51% OFF OR MORE ORIGINAL MSRP. NO REFUNDS OR EXCHANGES ALLOWED.

If FINAL SALE items will have a red slash or red "x" on the product tag. If final sale items are mailed back without prior manager approval, you will be required to pay shipping to return the item(s) to your address or forfeit the product.

SOMETHING WRONG WITH YOUR ORDER?

We are human, and occasional errors can occur. If you happened to receive your order and something was missing, or there is an error with one ofthe  products you ordered and received:

• We must be notified within 7 business days of the receipt of the order with proof of the error. 
• Please email us at [email protected] with pictures to help expedite the process.
• Please note, if we are notified after 7 business days of the order receipt, we will not be able to validate the error.
• If your package arrives damaged, please keep all contents, including the original box, as we will need photos to start a damage claim with the carrier. Please contact us immediately to file a claim.
• We cannot be held responsible for lost packages, damaged packages, or stolen packages/items. If you believe your package to be lost or misdelivered, you can file a claim using our Lost Package Claims Center.
• If you purchased Route Package Protection you can file a claim here.

For additional order questions, check our Order FAQs.

RETURN FAQs